The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Valet parking
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Golf course
Services
Paid airport shuttle
Valet parking
Room service
Housekeeping
Laundry
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Dinner
Special diet menus
Business
Meeting/ Banquet facilities
Children
Cots
Children's buffet
Children's pool
Children's play area
Kids club
Spa & Leisure
Outdoor swimming pool
Sun loungers
Aqua park
Live entertainment
Spa & wellness centre
Pedicure
Manicure
Body scrub
Facial
Massage
Room features
Air conditioning
Mini-bar
Soundproofed rooms
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Show more
Location
Jalan Pantai 3, Desaru Coast,
Desaru,
Malaysia,
81930,
Johor
Map view
Jalan Pantai 3, Desaru Coast,
Desaru,
Malaysia,
81930,
Johor
City landmarks
Beach
Desaru Beach
910 m
Desaru
1.1
km
No. 4
The Els Club Desaru Coast
2.9
km
Jalan Danau
Desaru Coast
3.1
km
Nearby
Amusement Park
Desaru Coast Adventure Waterpark
590 m
Restaurants
Seasonal Tastes
770 m
Jalan Pantai 3 The Westin Desaru Coast Resort
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
breakfast
location
noise
service quality
7.2/10
Very good
Rooms
7.2
Location
7.2
Service
8.0
Dining
6.9
Guest reviews
7.2/10
based on 10 reviews
8.0
8.0/10based on 2403 reviews
Dorothy
United States,
June
2024
7.0/10
The hotel is conveniently located near the adventure water park with direct access, offering clean rooms and friendly staff. However, the dining choices were limited, and the proximity to the beach is not close.
Rooms
7.0
The room was just enough for two double beds queen size with a balcony, but there was a musty smell near the front desk.
Service
7.0
The staff were generally polite and friendly, although there was a misunderstanding about reception. Room service and other amenities were satisfactory.
Location
8.0
The location is great for those interested in the adventure water park, but it's not very close to the beach. There were live band performances each night, creating a lively atmosphere near the reception area.
Dining
6.0
The dining experience offered a mix of Asian and standard cuisine but with limited choices for the price charged.
Facilities
7.0
The facilities were adequate, providing the essentials for a comfortable stay.
A.
United States,
May
2024
6.0/10
My stay at the hotel had its ups and downs. The rooms were clean and comfortable, but there were some issues with noise and temperature. The service was a mixed bag with some friendly staff but some lacking in service quality. The location was good for water park enthusiasts but not ideal for beach lovers. The dining experience had delicious options but lacked in availability at times.
Rooms
5.0
The rooms along the 785-795 stretch had mosquitoes and were extremely noisy due to live band performances. The TV remote wasn't working, and the air conditioning was very hot.
Service
6.0
While some staff were friendly, others seemed indifferent like they were losing their job. The service overall was just satisfactory.
Location
6.0
The location is good for those interested in the water park, but it is far from the beach and lacking nearby amenities.
Dining
7.0
I enjoyed the breakfast with its variety of food, but at times there were disappointments with food availability and amenities like water pipes.
Facilities
6.0
The hotel facilities were average, with room for improvement.
breakfast
noise
John
United States,
February
2024
8.2/10
Staying at the hotel was a mixed experience. The rooms, although not worth the price, were clean and spacious, featuring a cozy setup. However, the distance to the main lobby, especially for Deluxe King Rooms, was quite inconvenient.
Rooms
7.0
The rooms were clean and spacious but not entirely worth the price. The cozy setup added a nice touch.
Service
9.0
The service was superb, with extremely nice and helpful staff. They were polite and always ready to assist with any needs.
Location
8.0
The location was good, particularly for visitors to the water park. The rooms were clean, and the staff was friendly and helpful.
Dining
8.0
The dining experience was impressive with a nice variety of tasty foods. However, service was a bit slow at times.
Facilities
9.0
The facilities at the hotel were up to a 5-star standard, offering a good selection of amenities for guests.
Billy
United States,
January
2024
8.8/10
My stay at the hotel was absolutely wonderful. The rooms were spacious, fantastic, and the bed was incredibly comfortable, making it perfect for my family. The staff was very friendly, and I loved the convenience of the refillable water bottle from the water dispenser.
Rooms
9.0
The rooms were spacious, fantastic, and the bed was very comfortable. Ideal for families.
Service
9.0
The staff was incredibly polite, helpful, and very attentive to our needs throughout our stay. They even apologized for any inconveniences.
Location
9.0
The location was fantastic, especially for those looking to visit the adventure waterpark. Direct access to the park and a private beach at Westin made our stay even better.
Dining
8.0
The dining options were somewhat limited, but the taste and variety were excellent for the price charged.
Facilities
9.0
The facilities were top-notch, with plenty of family-friendly amenities to enjoy during our stay.
Tom
United States,
October
2023
7.4/10
The hotel offers comfortable rooms suitable for two adults and two children. The rooms are spacious and cozy, and I appreciated the refillable water bottle provided for easy access to the water dispenser. The overall room ambiance was comfortable and well-maintained, making for a pleasant stay.
Rooms
8.0
The rooms were big and comfy, just nice for 2 adults and 2 children. The refillable bottle for water from the dispenser was a thoughtful touch.
Service
9.0
The service at the hotel was exceptional. The staff was very helpful and friendly, and they promptly accommodated my request to change to a waterpark view. Everyone, from room service to housekeeping, was fantastic.
Location
7.0
The hotel is strategically located next to the waterpark, which is a great advantage for water activity enthusiasts. However, it is important to choose a room closer to the lobby for convenience.
Dining
6.0
The dining experience was slightly disappointing with limited variety, and one had to opt for à la carte options. However, the homemade yogurt was a standout.
Facilities
7.0
The facilities at the hotel were decent overall. For an average condo setting in Malaysia, the basic pool and facilities provided were satisfactory.
Well-maintained
Limited dining options
Johnny
United States,
September
2023
8.0/10
The hotel's rooms are very nice with an excellent view of the water park, of a good size, and very comfortable, providing everything a hotel room is supposed to have. The overall ambiance looks very nice to me, and my kids loved the stay. However, there were some flies in the location, and access to the breakfast lounge was a bit far. Value for money is good for the facilities offered.
Rooms
9.0
The rooms are very nice with an excellent view of the water park, of a good size, and very comfortable, providing everything a hotel room is supposed to have. My kids loved the stay.
Service
8.0
The staff were friendly and warm, from the front desk to the cleaners and security guards. They provided great service, and their warmth made our stay enjoyable.
Location
8.0
The location is good as it is connected to the water park, making it convenient for water park visitors. The rooms are very clean, and the staff is friendly and helpful.
Dining
7.0
The dining experience was impressive, offering a spread from western to eastern cuisine. However, the options didn't suit my taste entirely.
Facilities
8.0
The facilities are good overall, with everything needed for a comfortable stay. The hotel could improve further by offering more dining variety and better quality options.
Charlotte
United States,
July
2023
7.4/10
Despite some room issues like not being ready on time and feeling damp, the hotel offers comfortable, beautiful, and spacious rooms. The small size might be a downside. The service is top-notch with staff going above and beyond to assist guests in various ways. The location, although a bit dusty and crowded, is convenient for accessing water adventures and popular spots. The dining options, while varied, can be inconsistent. Overall, the facilities are well-equipped and satisfactory.
Rooms
7.0
The rooms are comfortable, beautiful, and spacious enough, but there were some issues with readiness and dampness.
Service
9.0
The staff provides excellent service, going the extra mile to assist guests in various needs.
Location
6.0
The location is convenient for accessing water adventures and popular spots, but it can be dusty and crowded.
Dining
7.0
The dining experience offers a good variety, but there may be inconsistencies that lead to disappointment.
Facilities
8.0
The facilities are well-equipped and satisfying for guests' needs.
David
United States,
June
2023
8.4/10
I found the hotel to be quite spacious with great amenities, yet it didn't give me the full Hard Rock Hotel experience compared to the one in Penang. The overall look of the hotel appealed to me, offering a nice atmosphere.
Rooms
8.0
The rooms were spacious and had great amenities.
Service
9.0
The staff, from the buffet breakfast to the lobby and live band, were incredibly friendly and attentive, always greeting me with a smile. They strictly followed government SOP advice.
Location
9.0
The location was very appreciated as it allowed for easy access to various attractions like fruit farms and the fireflies tour. It was also within a reasonable distance to major attractions in the Desaru area, offering a good ambience.
Dining
7.0
The food for lunch and breakfast was very nice, although there were concerns about flies buzzing around the food. The dinner spread was enjoyable, with good options available.
Facilities
9.0
The hotel facilities were modern and convenient, offering a comfortable stay.
Dan
United States,
June
2023
6.6/10
The hotel's rooms have a rotten stench smell issue and require more walking, which needs improvement considering the price paid. On the bright side, the rooms come with added soundbar, a large selection of high definition movies on demand for free, and free minibar snacks replenished daily.
Rooms
6.0
The rooms need improvement and have a stench smell, but the additional amenities like the soundbar and free movies are a nice touch.
Service
7.0
The service overall was average, except for the bellman who was very helpful and informative.
Location
6.0
The location is within a reasonable distance to main attractions in the Desaru area, making it convenient for sightseeing. However, it is far from the beach and lacks nearby amenities.
Dining
7.0
The dining options are good with a variety but waiting times for a table can be long every morning.
Facilities
7.0
The facilities are adequate but could use some enhancements for a better experience.
Richard
United States,
May
2023
5.6/10
The hotel is a bit secluded, not ideal for moving around with kids, but it's near water adventures for guests. The rooms had some issues like a musky smell, poorly lit toilet, and malfunctioning room keys. The service provided was pleasant, with patient and helpful staff, but there were issues with fixing TV remotes. The location is remote and may not suit everyone, but it's within reasonable distance to main attractions in Desaru. The dining experience was a little inconsistent, but not terrible. The hotel lacks some facilities like a drying rack in the balcony, which would enhance guests' experience.
Rooms
6.0
The rooms had some drawbacks with a musky smell, poorly lit toilet, and malfunctioning room keys.
Service
7.0
The service was pleasant with patient and helpful staff, but there were issues with fixing TV remotes.
Location
5.0
The location is a bit remote and may not suit everyone, but it's near water adventures and main attractions in Desaru.
Dining
6.0
The dining experience was a little inconsistent, but not terrible.
Facilities
5.0
Lacks some essential facilities like a drying rack in the balcony, which would enhance guests' experience.
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